Tsars Casino Terms & Conditions

Terms and Conditions Overview

Account Eligibility

You must be at least 18 years old to open an account at Tsars Casino. During registration, you'll provide accurate personal details — name, date of birth, email, and address. We verify this information against identity documents during our know-your-customer (KYC) process. One account per person, per household, per device. Multiple accounts breach our T&Cs and result in permanent suspension and forfeiture of funds.

Account Responsibilities

You're responsible for keeping your login credentials confidential. Don't share your password, and log out after each session — especially on shared or public devices. If you notice unauthorised access or suspicious activity, contact our support team immediately at [email protected]. Delays in reporting may affect our ability to reverse fraudulent transactions.

Bonus Terms

The welcome bonus — up to AU$3,000 plus 200 Free Spins — comes with a 25× wagering requirement. This means if you claim AU$1,000 in bonus funds, you must stake AU$25,000 across eligible games before withdrawal. Maximum bet per spin is capped at AU$10 while bonus funds are active. Not all games contribute equally to wagering: pokies at 100%, table games at 20%. Bonus funds expire 30 days after claim. Abuse of bonus terms — including rapid bet changes or game-switching to manipulate wagering — voids the bonus and any winnings.

Deposit and Withdrawal

Minimum deposit is AU$20. Withdrawals require KYC verification: we'll ask for a government ID, proof of address, and proof of payment method before processing any cash-out. Withdrawals are processed via the same method you deposited with — if you paid via Visa, your refund goes back to that Visa. Crypto withdrawals (Bitcoin, Ethereum, Litecoin, USDT) and e-wallets (Skrill, Neteller) clear instantly. Bank transfers and card refunds take up to 24 hours. We reserve the right to delay withdrawal requests if we suspect fraud or breaches of these terms.

Game Rules and Fairness

All games at Tsars Casino use certified Random Number Generators (RNGs) tested independently to ensure fair outcomes. Each spin or hand is independent; past results don't influence future ones. Void bets occur if the server disconnects mid-game — your stake is returned. Technical glitches that affect game outcome will be reviewed by our gaming team; if fault is ours, affected players are credited. We do not replay or undo bets due to user error.

Dispute Resolution

Disagreement about a bet, withdrawal, or bonus? Contact support first. We aim to respond within 48 hours. If you're not satisfied with our response, escalate to the Curacao eGaming Authority, our licensing regulator. The regulator reviews complaints independently and can order corrective action or compensation. Full contact details are available in our responsible gambling section.

Account Closure

You can close your account anytime through the settings menu — no penalty. If we close your account due to T&C breach, remaining funds are forfeited. Dormant accounts (no logins for 12 months) incur a monthly fee of AU$5 until the balance reaches zero. You can reactivate a dormant account by logging in; fees stop accruing. After 5 years of inactivity, unclaimed funds are donated to responsible gambling organisations.

Liability and Governing Law

Tsars Casino's liability is limited to the total amount deposited in your account. We're not liable for indirect losses (lost profits, emotional distress) or third-party breaches beyond our control. These terms are governed by Curacao law. By creating an account, you accept these T&Cs in full. Check the complete terms at any time in the footer under "Legal".